Caring for Vintage

Your vintage pieces were cared for and preserved by one or several previous owners. Do your part by keeping the tradition and insuring that you too will also be able to pass on your best-loved pieces.

  1. Never put vintage clothing in the washing machine. Dry-cleaning and hand washing are preferred methods of cleaning. Cotton, linen, wool mixed with nylon and/or acrylic may be hand washed. Hand wash with lukewarm water and mild detergent, then lay flat on a towel rack to dry. Do not squeeze or wring fabrics. Rayon, taffeta, silk, pure wool, and acetate are best dry-cleaned.
  2. To avoid having to wash a piece regularly, hang it after each wear in a cool, dry room. Putting a bowl of white vinegar underneath the hanging garment may help absorb odors.
  3. Minor stains (i.e. white stains from deodorant) may be removed by dabbing the effected area with a bit of lemon juice or white vinegar.
  4. Do not hang white or light-colored pieces in direct sunlight, or they will yellow over time. To reverse yellowing, you make soak garments in a basin of cool water with three tablespoons of white vinegar. Never expose your clothing to bleach.
  5. Steam garments as an alternative to pressing them, if possible. If you do not own a steamer, you may hang your clothing in a steamy washroom for a few minutes.


  Sizing & Measurement

Our vintage pieces date from the 1930’s to the ‘90’s. Because of varying trends in sizing over the past seven decades, each item may fit differently. To avoid purchasing a garment that does not fit you, we recommend following these instructions for self-measurement.

Note: Use a dressmaker’s tape measure and allow breathing room when taking all measurements.

  1. Measure around fullest part of your bust, while wearing a bra.
  2. Measure your waist at its smallest point.
  3. Measure your hips at their fullest point, an average of 7”-9” below your waistline.
  4. Standing tall with shoulder pulled back, measure from shoulder to shoulder across back of neck.
  5. Measure arm length from round top of shoulder to wrist.
  6. Measure your inseam from your pelvic joint to your ankle.
  7. Measure full body length from nape of neck to the point where your heel touches the floor.

    After taking your measurements, compare them to those of the garment you are interested in purchasing. Each piece of clothing is measured flat on the floor. To better understand how a piece might fit you, we recommend measuring a piece of your own clothing in this way, and comparing those measurements in addition to your body measurements.

    Please pay attention to the measurements for each garment, as we do not give refunds for items that do not fit.




  Key for Condition of Items

Excellent: Like new, no notable flaws

Good: May have a very minor flaw or a bit of wear



Remember when buying vintage that small signs of wear are inevitable, particularly in those pieces that date before the 1960’s. We do not carry any items with major flaws. By “minor flaw” we mean a loose thread or a missing sequin, small stains. When we decide to sell something even with flaws we mention them under the condition. We only do that in rare cases when the garment is unique.


  Shipping


Domestic Shipping

We ship within the USA via USPS Priority Mail and Express Mail. All orders include delivery confirmation. Priority Mail has a 2-4 day delivery time, and is generally very fast. We recommend signature confirmation for all orders shipped to commercial addresses. Please contact us to request this, and this case we will adjust your invoice to reflect the upgraded shipping rate. Express mail is typically overnight if the package is received before noon eastern time. We are not responsible for lost or stolen packages or packages delayed by the postal service.

All orders are processed Monday through Friday, except federal holidays. All orders purchased before noon eastern time will leave the same day. All orders that come in after noon will be shipped the next business day.



International Shipping

We are happy to ship to most countries worldwide. Please see the list below to see which countries we ship to.

To find out what the shipping fee is to your county, simply add your items to the bag and estimate shipping at the bottom of the page. Shipping rates displayed are based on the weight of the item(s) you are purchasing.

We offer 2 shipping options:

Priority mail – takes 7 to 10 business days, but can be faster depending on your location.

Express mail – takes 3 to 5 business days depends on how long customs hold the package in your country. Both options have tracking.

All orders are processed Monday through Friday, except federal holidays. All orders purchased before noon eastern time will leave the same day. All orders that come in after noon will be shipped the next business day.



COUNTRIES WE SHIP TO

Australia

Austria

Belgium

Canada

Chile

China

Denmark

Finland

France

Germany

Hong Kong

Hungary

Ireland

Japan

Mexico

The Netherlands

New Zealand

Norway

Poland

Scotland

Singapore

South Korea

Spain

Sweden

Switzerland

Taiwan

Turkey

United Kingdom



We only ship through the United States Postal Service.



We reserve the right to modify/change the countries we ship to at any time.



We are not responsible for lost or stolen packages or packages delayed by the postal service.



CUSTOMS, DUTIES, & IMPORT TAXES

Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer. While we take steps to minimize or eliminate the cost of importing for our customers, we cannot provide inaccurate information to customs officials. If your order has been returned to us because of non-payment of above said fees it is your responsibility to pay for the additional shipping charges to ship the item back to you.



TRACKING SHIPMENT

Once your order has been processed and shipped, an email containing the customs label number will be sent to your registered email. Unfortunately this does not allow you to fully track your order. It will show you when it has left the United States and you can give the number to your local post office to see if it has arrived at your country of destination.



Questions:

If you have any questions about our Privacy Statement or concerns about the way we process your Personal Data, please email us. info@sarazcloset.com

General Inquiries
For questions about your order, please email us at Customerservice@sarazcloset.com and include your order confirmation number in the subject line.

Press
For press inquiries please email us at press@sarazcloset.com

Stylists
Looking for a special piece for editorial use or personal clients? Please email Sara@sarazcloset.com.



  Frequently Asked Questions  



1. If I am unhappy with my purchase for any reason, may I return it to Saraz Closet?

All sales are final. We are as thorough as possible regarding size and descriptions of items presented, as well as quality and condition. However, if your purchase arrives in a condition significantly different from the way it was described, and you contact us with proof, the item in question may be returned. You must email us within 24 hours of receiving your items. A returned garment must be unworn. Shipping is non-refundable.



2. Are Saraz products manufactured in the United States?

All alterations are done in the New York City, but since the items are vintage they come from a variety of places.



3. Do I get free shipping over $150 for an international order?

We do not offer free international shipping



4. How quickly do you ship?

All orders are processed Monday through Friday, excluding federal holidays. All orders ship within 24 hours of purchase if you order comes in before noon eastern time it will leave the same day.



5. What forms of payment do you take?

We accept all major credit cards



6. How often do you add new products?

We add new products to our online store every week.



7. How can I make sure the garment will fit me well?

Our vintage pieces date from the 1930’s to the ‘90’s, and because of varying trends in sizing over the past seven decades, each item may fit differently. To avoid purchasing a garment that does not fit you, we recommend following the outlined instructions for self-measurement. (clickable )



8. Can I put vintage clothes in the washer and dryer?

We do not recommend machine washing vintage clothing. Please check Caring for Vintage for more information.



9. How do I check the status of my order?

You will receive e-mail notification with a tracking number when your order has been processed and shipped.



10. Can I order from outside the United States?

Yes, you can check international shipping destinations (clickable ) to see if we ship to your country.



11. Is my credit card number and information secure?


Security Policy


Saraz closet uses the latest version of SSL to keep our customers information safe. A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet

12 How do I track my order? Please visit USPS.com and enter the tracking number that was sent to you when your order was processed/shipped.

13.I haven't received my order?

Please be sure to check USPS.com

14. What happens if my order was sent back to you? If your order was sent back to us that means you failed to pick up your package from your local post office by their deadline. We will ship back your order to you but please note you are responsible for the additional shipping charges.

15. Who Operates Saraz Closet?
This site is controlled and operated by Saraz Closet. Saraz Closet reserves the right to make changes to the information on this site and the services described therein, at anytime without notice.



  OUR POLICIES  


What is your Security Policy?

We have reasonable and appropriate security measures in place to attempt to protect against the loss, misuses, and alteration of your personally identifiable information under our control. We have taken reasonable steps to confirm the information is retained in secured facilities and that reasonable measures have been implemented for protection from unauthorized access.

Saraz Closet uses secure processing called SSL Encryption Technology, which is the industry standard. SSL is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet. However, no security system is impenetrable. We cannot guarantee the security of our Website or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We ask that you do your part by maintaining any usernames and passwords you use to access the Internet or this Website strictly confidential.


  Rental Dresses

Rental Fee: 50 dollars a day minimum two days rental

Late Fee: 50 dollars each additional day

Cancellation charges: up to 50% of rental fee 72 hour notice is required for cancellations.

Damaged Items: If the garment is damaged and or stained beyond repair, customer will be charged the full price for replacement plus a percentage of the security which will be determined by the damages and the garment itself). Once we examine the dress we will contact the customer within 24 hours.

Before any dress is shipped to a customer there will be photographs showing its condition before it leaves the studio while noting any in-house stains or slight damages. Customers will also receive a document accompanied with the dress describing the stain or damage.

Items not returned: Customer will be charged the full replacement value plus security deposit. If the item is returned after the due date we will refund the late fees.

Reason for rental party dresses

Let’s keep this short and sweet.

How do you make a first impression more than once? Never wear the same dress twice! Rent the perfect dress for your next big night from the premium collection at Saraz Closet. These hand selected, show-stopping dresses are there just when you need them, and gone before they can overstay their welcome. Save money, save closet space, and help save our planet.

Responsibility

These are one of a kind special dress that has a lot of history and nostalgic value behind it. Therefore it is every customer’s responsibility that these dresses are returned in the time frame allowed in the terms. Please allow every woman the opportunity to share this experience. Think of it like a family heirlooms or keepsake.

Shipping

Dresses will be shipped UPS 2nd day Air. For weekday rentals customers are allowed up to two business days. Weekend rentals are up to three days. For customers needing a dress for Monday or Tuesday there will be an extra weekend shipping fee. A UPS scheduled pick up will be provided for customers to return the dress. Customers pay half of shipping fee. For New York city we work with messenger service, and we offer next day delivery for the rental dresses.

Customers 18 and under need to have guardian for credit card authorization.


  Privacy Policy


Saraz closet is committed to maintaining your privacy and to providing a secure transaction environment. When you place an order, please be assured that we will not share, trade, rent, sell or release any of your information to any third party, business or individual. Your information will only be released as required by law in order to comply with a government or regulatory authority. Saraz Closet assumes if you place an order with us that you will accept an occasional newsletter or update of our offerings. If you wish to be removed from our list, please see the bottom of the email and click on the link unsubscribe to get you of the email list.



Legal

All content of our website including text, graphics, logos, buttons icons, images, and software, is property of Saraz Closet and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with sarazcloset.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

All prices listed are accurate to the best of our ability. In the rare case an item is mis-listed, Saraz Closet reserves the right to refuse to sell the item at the listed price. Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that Saraz Closet shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, Saraz Closet shall issue a credit to your credit card account in the amount of the incorrect price.